Privacy Policy

Last updated: February 2026

TNS eSIM (“TNS”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

TNS eSIM is operated by:

TNS eSIM acts as the data controller for personal data processed under this Privacy Policy, unless stated otherwise.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

You may provide us with personal data when you:

• Create an account
• Purchase an eSIM or other services
• Contact customer support
• Subscribe to newsletters or marketing communications
• Complete forms or surveys

This information may include:

• Full name
• Email address
• Phone number
• Billing and payment details
• Account credentials
• Country of residence
• Communication preferences

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

• Device information (model, operating system, unique identifiers)
• IP address
• Browser type and version
• App usage data
• Log files and timestamps
• Location data (approximate, based on IP or network connection)

2.3 Information from Third Parties

We may receive information from:

• Payment processors
• Analytics providers
• Marketing and advertising partners
• Technical service providers

This information is used only in accordance with this Privacy Policy.

3. How We Use Your Information

We use personal data to:

• Provide and operate our Services
• Process payments and transactions
• Deliver eSIMs and manage connectivity
• Verify identity and prevent fraud
• Communicate with you regarding your account or purchases
• Respond to support inquiries
• Improve and optimize our Services
• Send service-related and marketing communications (where permitted)
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process personal data under the following legal bases:

• Performance of a contract
• Your consent
• Compliance with legal obligations
• Legitimate business interests, provided these do not override your rights

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential site functionality
• Analyze usage and performance
• Personalize user experience
• Support marketing and advertising efforts

You can manage or disable cookies through your browser or device settings. Disabling cookies may affect certain features of the Services.

6. Sharing of Information

We may share your personal data with:

• Payment processors
• Cloud hosting providers
• Analytics and marketing service providers
• Customer support platforms
• Telecommunications partners required to deliver eSIM services
• Authorities, if required by law

We do not sell your personal data.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. Where required, we implement appropriate safeguards to protect your data in accordance with applicable laws.

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide our Services
• Fulfill contractual and legal obligations
• Resolve disputes
• Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with a data protection authority

To exercise your rights, contact us at: support@tnsesim.com

11. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

12. Marketing Communications

You may opt out of receiving marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly. Service-related communications may still be sent when necessary.

13. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: Novatel Traders (SMC-Private) Limited
Phone: info@tnsesim.com