Acceptable Use Policy

Last updated: February 2026

This Acceptable Use Policy (“Policy”) outlines the rules and standards that apply to your use of TNS eSIM’s website, mobile applications, and services (collectively, the “Services”). By accessing or using the Services, you agree to comply with this Policy, our Terms of Use, and all applicable laws and regulations.

1. Purpose of This Policy

TNS eSIM provides digital connectivity services intended for lawful, personal, and legitimate use. This Policy is designed to protect our users, partners, network providers, and the integrity of our Services.

2. Permitted Use

You may use the Services only for:

  • Personal or business travel connectivity
  • Lawful communications and internet access
  • Purposes consistent with eSIM-based mobile data services

Your use must comply with all applicable local, national, and international laws.

3. Prohibited Activities

3.1 Illegal or Harmful Activities

  • Any unlawful activity or violation of regulations
  • Fraud, identity theft, or impersonation
  • Distribution of malware or malicious code
  • Promoting or facilitating illegal activities

3.2 Network Abuse

  • Excessive usage impacting network performance
  • Bypassing limits, throttling, or fair usage rules
  • Disrupting networks or systems
  • Unauthorized system or network access

3.3 Misuse of Services

  • Reselling or redistributing eSIMs without approval
  • Unauthorized commercial use
  • Using bots, scripts, or automation
  • Reverse engineering or tampering with services

3.4 Content Violations

  • Abusive, defamatory, obscene, or threatening content
  • Violation of intellectual property rights
  • Content violating privacy or legal rights

4. Fair Usage

Some plans may be subject to fair usage policies to ensure service quality. These may include limits on:

  • Data usage
  • Usage patterns
  • Speed after thresholds

Violations may result in reduced speeds, suspension, or termination.

5. Monitoring and Enforcement

TNS may:

  • Monitor usage for compliance
  • Investigate violations
  • Suspend or terminate services
  • Cooperate with authorities when required

6. Consequences of Violations

If you violate this Policy, we may:

  • Issue warnings
  • Suspend or terminate accounts or eSIMs
  • Restrict access to services
  • Deny future access
  • Take legal action

No refunds will be issued for violations.

7. User Responsibility

  • Complying with this Policy
  • Securing your devices and credentials
  • Preventing unauthorized access

8. Changes to This Policy

We may update this Policy from time to time. Continued use of the Services means you accept any updates.

9. Contact Information

If you have questions, contact us:

Email: support@tnsesim.comPhone: info@tnsesim.com